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→ Restricted content includes promotions of products or services that are subject to legal regulation. This includes, but is not limited to, political/social commentary, or personal rants. → Off-topic content is generally anything that has nothing to do with the reviewer’s personal experience. Your reviews should reflect the genuine experience of the reviewer during their visit to your location. This includes posting the same content multiple times, or posting in one place multiple times from many different accounts. → Content that is posted to manipulate ratings is considered a violation of Google’s review terms. If you come across a review that seems fake, you should review Google’s policies before flagging it to determine if your request for removal has merit. → Google has no tolerance for fake reviews, so they use an automated spam detection system to remove reviews that are most likely fake. Google’s review policy outlines 10 content policy categories that are prohibited and restricted which violate their policy: Only reviews that explicitly violate any of the policies outlined below can be removed by a Google site administrator.
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You can view Google's content policies here. Google has very specific guidelines of what reviews violate their Terms and Conditions.
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